If you accidentally entered the wrong email address during checkout, don't worry. Simply email support@burker.com with your full name and the date your order was placed. Our support team will update your email address and send you your order confirmation and tracking information.

You can track your order on our Track Your Order page:

https://www.burkerwatches.com/tools/track-your-order

You can use either:

• Your Order Number (e.g. BU123456) and the email address used when placing the order, or
  
• Your Tracking Number provided in the shipping confirmation email.
  

Please note that your Order Number (BUXXXXXX) is different from your Tracking Number. If you haven't received your shipping confirmation or need assistance, feel free to contact our support team.

Our butterfly clasp is designed to provide a secure fit and may feel a little stiff during the first few uses. This is completely normal and will become smoother over time.

If you're unsure how to open or close the clasp, we've created a step-by-step video guide for you:

https://www.burkerwatches.com/pages/instructions

Orders shipped outside the European Union may be subject to customs duties, import taxes, or local handling fees, depending on your country's regulations.

For customers in Kazakhstan, Kyrgyzstan, Ukraine, Canada, and the United Kingdom: if your order value exceeds €200, customs duties and import charges may apply. These charges are determined by your local customs authority and are the responsibility of the recipient.

If you have any questions about shipping or import fees, our support team is happy to help before you place your order.