Orders & Delivery
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
Unfortunately we are not able to change the address once the order details have been forwarded to our warehouse. If you wish to change your delivery address, please contact the courier.
We offer free shipping in Europe for orders over €39.
Based on the destination country, a small shipping charge will be added to your order outside Europe, the shipping charge will be shown before you finalize the order.
We offer a wide variety of payment methods. Our safe payment methods include, amongst others: Klarna, Visa, MasterCard, American Express, PayPal, iDeal and more. If you don’t find the payment method you require, please contact us.
The order confirmation will be sent to the e-mail address that you filled out when ordering. If you can’t find it, please check your spam box and if you are sure you can’t find it, please contact us.
In our warehouse, all orders are packed with robots. After we receive an order from you, it will be packed by a robot within 2 minutes. After packing, the shipment arrives in a large container with other shipments. It is therefore not possible to cancel an order. You can find more information about our packing process in this video:
That depends on where you live:
Europe = 1-3 working days
Rest of the world = 2-4 working days.
Note: We are not responsible for delays caused by events outside of our control, such as national holidays.
Once the order has been handed over to the carrier, we will send you a track and trace code by email. We aim to ship your package from our warehouse within 24 hours of you placing your order. Our shipments won’t leave our warehouse on public holidays and weekends.
To deliver your order quickly and efficiently, we work with the largest courier companies in the world, like DHL, UPS and FEDEX.
If you are not home during the delivery attempt the courier will leave a note with more information on the failed attempt. The tracking information which you have received with email, will also indicate that there was a failed delivery attempt. Then you can see that the courier will try a second delivery attempt of pickup at a pick up point.
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistakes as promptly as possible.
It is not possible to choose delivery to a pickup point in the checkout. It is possible to change your delivery to a pickup point. You can do this after your shipment has been sent by us and you have received an email from the courier.
We carefully check all orders before they are shipped but sometimes errors can occur. If something is missing from your order please contact us.
All orders will not contain any kind of physical documentation, except for a packing slip which only shows the name of the product(s) that were included in the order.
All our products are shipped from our warehouse in Amsterdam (the Netherlands)
Returns & Exchanges
You can return with our return service. The return costs are €5,95. For this you can send an email to email@example.com
When you have received your order, you can return within 14 days.
Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging.
We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.
We carefully check all orders before they are shipped. In case something has gone wrong during the process, you can send us an email firstname.lastname@example.org
If you want to exchange a product, you can send an email to email@example.com for the exchange instructions within 14 days after delivery of your shipment.
With this instructional video you can see how to change your strap:
An instructional video on how to adjust the size of your strap can be found below. A similar tool which is used in the video is included in the box of your watch. You can also use a similar, small item to adjust the size.
PLEASE BE AWARE: Due to the coating on the strap, the attached clasp may initially be a bit stiff and, therefore, appear difficult to open and close.
However, by following the instructions advised on the video, you can wiggle the clasp by starting and stopping applying pressure to it until it becomes looser and easy to adjust.
The water resistance of a BURKER watch is 3ATM.
We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving, or any activity where it is exposed directly to water. The watch is resistant to everyday use and light rain.
All our watches are stainless steel. The glass of the watch is made of hardened mineral glass. It is resistant against normal wear and tear but should be used with care.
All watches use a Japanese Quartz Movement.
All watches are nickel free. Our jewelry is also nickel free and made from stainless steel.
People with nickel allergies should not have problems with our watches and jewelry.
We use a button cell battery from Sony in our watches. This battery has a lifetime of 2 years. If your watch has stopped working, we recommend visiting a watch store for a new battery.
We offer 1 year warranty on our watches and jewelry starting on the day of purchase.
For all watches and jewelry that you buy from us, the legal warranty applies. Legal warranty implies that a product is what or does what a consumer can expect from it within reason.
The warranty covers the most common production and material defects. Defect to the movement, case or glass are covered by the warranty.
The warranty does not apply in the following cases:
- Replacement of battery, also not if the battery needs replacement during the warranty period.
- Damages as a result of inattention or improper usage such as scratching, bouncing or falling
- Failure or damage caused by unjustifiable repair or modification performed by a prior party without prior written permission by BURKER.
- Failure or damage caused by fire or water (all contact with water should be avoided)
If you experience any damage to your watch that is considered to be covered by our warranty, you can contact our customer service team by sending a email to firstname.lastname@example.org
To ease and expedite the process, please include the following info when contacting us:
- Order Number
- Pictures of the watch/jewelry and the damage
To get more information about collaborations, you can contact our social media department through email@example.com
Please include the following information:
- First and last name
- Links to your social media pages
- Statistics of your social media pages
If a progressive and global work environment with lots of international career opportunities sounds appealing to you, we invite you to join BURKER.
You can send your motivation letter and CV to firstname.lastname@example.org
If you want be a part of our worldwide retail network and sell our products in your store, you can send an email to email@example.com