HOME - SUPPORT - ORDERS
Orders & Delivery
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
Unfortunately we are not able to change the address once the order details have been forwarded to our warehouse. If you wish to change your delivery address, please contact the courier.
We are offering free shipping
We offer a wide variety of payment methods. Our safe payment methods include, amongst others: Klarna, Visa, MasterCard, American Express, PayPal, iDeal and more. If you don’t find the payment method you require, please contact us.
The order confirmation will be sent to the e-mail address that you filled out when ordering. If you can’t find it, please check your spam box and if you are sure you can’t find it, please contact us.
In our warehouse, all orders are packed with robots. After we receive an order from you, it will be packed by a robot within 2 minutes. After packing, the shipment arrives in a large container with other shipments. It is therefore not possible to cancel an order. You can find more information about our packing process in this video:
That depends on where you live:
Europe = 1-2 working days
Rest of the world = 2-4 working days.
Note: We are not responsible for delays caused by events outside of our control, such as national holidays.
Once the order has been handed over to the carrier, we will send you a track and trace code by email. We aim to ship your package from our warehouse within 24 hours of you placing your order. Our shipments won’t leave our warehouse on public holidays and weekends.
To deliver your order quickly and efficiently, we work with the largest courier companies in the world. Below you can see per country / region with which courier company your shipment is sent:
United Kingdom: UPS
Rest of Europe: UPS
Outside Europe: UPS & Fedex
If you are not home during the delivery attempt the courier will leave a note with more information on the failed attempt. The tracking information which you have received with email, will also indicate that there was a failed delivery attempt. Then you can see that the courier will try a second delivery attempt of pickup at a pick up point.
If you receive your package, and it is not as you ordered, please contact us immediately. We will do everything we can to correct our mistakes as promptly as possible.
It is not possible to choose delivery to a pickup point in the checkout. It is possible to change your delivery to a pickup point. You can do this after your shipment has been sent by us and you have received an email from the courier.
We carefully check all orders before they are shipped but sometimes errors can occur. If something is missing from your order please contact us.
All orders will not contain any kind of physical documentation, except for a packing slip which only shows the name of the product(s) that were included in the order.
All our products are shipped from our warehouses in Utrecht (the Netherlands) and Krefeld (Germany)
Need help? Contact us